> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lumiraranking.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Modmail

> Open private support tickets between users and staff.

## What modmail does

Modmail lets users contact a community privately. Lumira creates a ticket channel
for staff and relays messages between the user and the ticket.

## Staff access

Configure one or more staff roles that can access tickets.

## Claiming tickets

Staff can claim a ticket to show ownership. The assigned staff member is stored
on the modmail thread and appears on dashboard transcript views.

## Transcripts

When a ticket closes, Lumira can post or store a transcript. Transcript URLs use:

```text theme={null}
{domain}/{guildId}/tickets/{ticketReference}
```