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What modmail does

Modmail lets users contact a community privately. Lumira creates a ticket channel for staff and relays messages between the user and the ticket.

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Staff access

Configure one or more staff roles that can access tickets.

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Claiming tickets

Staff can claim a ticket to show ownership. The assigned staff member is stored on the modmail thread and appears on dashboard transcript views.

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Transcripts

When a ticket closes, Lumira can post or store a transcript. Transcript URLs use: 
{domain}/{guildId}/tickets/{ticketReference}